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If you're not completely satisfied with your purchase, call Customer Service (800.888.4040, M-F, 8:30 am-6pm EST) to authorize a return. Then simply return the item in its original condition and packaging within 90 days of the original invoice date (30 days for opened software and videos) to receive an exchange or refund. Sorry, Smart Apps, drug tests, downloaded and personalized products are not refundable.